Arch Subscriber: California Home Energy Efficiency Rating System (CHEERS). CHEERS, is a state-wide non-profit organization dedicated to promoting energy efficiency. CHEERS has been an Arch subscriber since 1995.

Objective: CHEERS needed a menu driven telephone system that would enable a high volume of callers to dial a toll-free number, listen to a selection of choices, select the appropriate response and then to hear additional choices. The challenges were that the system needed to play a conditional response based upon the callers input, CHEERS needed the ability to change that response in real time (without disconnecting service) and for the data to be delivered via FTP to a corporate headquarters in a usable format.