Arch Solutions E-Newsletter
April 4, 2007

Issue 6

Dear Valued Customers:

 

Thank you for your continued response to our e-newsletter campaign. Your feedback helps us continue to grow and serve you in the manner which you deserve. Feel free to contact us at any point to discuss features of our services, so that you may continue to use our products to build a successful business.

 

In this edition of Arch Solutions, we again spotlight how Arch can help you effectively maintain contact with your sphere of influence and enhance your lead follow-up. Beyond technology, Arch offers practical marketing tools and information that will help you achieve your business goals.  If you want to read previous versions of Arch Solutions, you can find them on our website by clicking on the “Newsletter” tab underneath the “Customer Center” header.

 

We appreciate your confidence and investment in our services and look forward to working with you every step of the way.

 

Sincerely,

Steve Cortez

Arch Telecom

Spotlight - 7 STEPS TO AN APPOINTMENT SETTING BREAKTHROUGH

Article Written by Rich German of SSi

(Success Strategies Institute)

 

As you know, the national real estate market has experienced a significant shift this year.  While some areas are still seeing strong sales it is more likely that your market has seen sales dip.  Some areas are reporting a drop as high as 30-40% over last year.  My belief is that we are not in a good market.  I also believe it is not a bad market.  I have been saying all year that we are in ‘mental market.’ 

 

We cannot control the market.  We can control ourselves and our businesses.  We can control the thoughts that occur between our ears.  My belief is simple:  If our thoughts are positive we will go out and take positive actions.  If we take positive actions, we will succeed…regardless of market conditions!

 

Why is it that some agents are succeeding wildly today while literally tens of thousands of agents are getting out of the business?  What separates those who are still making sales from those who are not?  What is the key to succeeding this market?  (Or any market for that matter). 

 

The answer is simple.  Agents who are setting and going on appointments are producing…period.  Even if sales are down, there still are a lot of sales occurring.  The truth is, the more agents who get out of the business, the better it is for you.  Even if there are fewer sales, you have less competition.  Again, it is a mental market.

 

The purpose of this article to give you specific ideas and techniques which will lead to a breakthrough in the amount of appointments you set.  The philosophy of our company is that our clients go on 1 or more hot appointments every single work day.  We conduct a nationwide seminar that focuses completely on this subject.

 

Let’s begin by defining what an appointment is and then we will look at 7 ways to set an appointment a day.

 

So what is an appointment?  My belief is that an appointment is any meeting that will positively impact your business.  Specifically this includes:

 

    - sitting face-to-face with a motivated seller (listing presentation)

    - working with a buyer who wants to buy

    - previewing a motivated For Sale By Owner

    - a face-to-face meeting with a Past Client, a Center of Influence or anyone who can refer you business.

 

Stop and think for a moment how your business would be impacted if you went on at least 1 great appointment each work day.  If you work 220 days in a year and go on 220 appointments, what would happen to your production?  I am 99% certain that unless you are selling over 100 homes a year, your production would skyrocket. 

 

My goal is to assist you in taking your business to the next level so let’s look at the techniques.

 

1)  FOCUS DAILY ON SETTING APPOINTMENTS

 

What are you focused on daily?  Some agents lack goals and focus completely.  I will assume that is not how you operate.  Some agents focus on the amount of time they engage in some form of lead generation each day.  Some focus on the number of people that contact each day.  Some focus on the number of leads they generate..

 

Top producers, on the other hand, focus on:

 

    - setting great appointments

    - getting contracts signed

 

Know that whatever you focus on with passion will show up in your life.  Based on this belief, simply focus on what will lead to income which again is appointments and signed contracts!

 

2)  CREATE A DEFINTION OF AN APPOINTMENT THAT SERVES YOU

 

I like playing games that I can win.  If you do too then make sure you alter your definition so that it is not difficult for you to set appointments.  If your definition is “I only meet with sellers who will list with me today at 2pm for 25% under fair market value and 9% commission” you may find yourself with an empty appointment book!  So again refer to my definition above and start setting more appointments today.

 

3)  AFFIRM THAT YOU SET APPOINTMENTS DAILY

 

We all know the power of affirmations.  So why not affirm that you will set an appointment each day? 

 

I advise all my clients to say this simple affirmation constantly throughout the day:

 

“I set one or more hot appointments each day!!”

 

Consider this easy exercise and watch how it can positively affect your mindset and results.

 

4)  CARRY YOUR BEST LEADS WITH YOU AT ALL TIMES

 

This one is critical.  The biggest challenge we see with agents is that they go to all the effort of generating a lead and then they drop the ball and do not follow up.  I call this a huge waste of time, energy and money.  The key to lead conversion and appointment setting is to create a situation in which no leads fall through the cracks.  The best way to do this is to put your best leads on 3x5 index cards and carry them on you all day long. 

 

The key is to call your leads constantly throughout the day.  Some agents will call their leads once a day at a set time.  Too me this is just not enough.  We recommend you call your leads 3 separate times a day

 

5)  KNOW YOUR AUTOMATIC SHOT 

 

Your automatic shot is the source of business you know you can count on if you really needed a deal.  We all have sources that we excel in over others.  It is critical you know what it is for you. 

 

Answer this question:  “If you absolutely had to set an appointment today, who would you call?”  The answer to this question will define who your automatic shot is.  Make sure to take your automatic shot every day!

 

6)  LEARN 5-7 BASIC CLOSES TO IMPROVE CONFIDENCE

 

Skills and confidence are critical in this market.  Our company is focused now more than ever on assisting our clients in improving their skills.  I suggest you spend time learning the scripts and objection handlers necessary so you can confidently set appointments with your prospects.  While your good looks and charm have gotten you far in life, let’s work to improve your skills also so you can create the whole package!

 

7)  BE UNATTACHED TO HOW AND WHERE YOUR NEXT APPOINTMENT COMES FROM 

 

The key here is to just remain focused on the fact that you intend to set at least one appointment each day.  Once your intention is set, simply go about your business…go follow your schedule…go out and do your lead generation and lead conversion.  Like I said earlier, you will get whatever you focus on with passion.  My belief is that I do not care where the appointment comes from, as long as it comes!  That being said, just do your job and remain unattached to how and where the appointments come from..

 

“If I am always shaking the tree, an apple will fall somewhere!”

 

So there you have 7 ways to set at least one appointment a day.  In closing I want to encourage you to shift your focus and energy during the final few months of this year.  Focus on just 3 areas: 1) finding your next appointment, 2) going to another appointment and 3) servicing your clients.  Try that for the rest of the year and you are virtually guaranteed to see an increase in your production.

 

Thank you and I hope to see you at an SSi TAG! (The Appointment Game) event in your area soon!  Check our website www.yourcoach.com for more information!

 

Success is yours…

 

Product Spotlight - Mail Fulfillment

Powerlineusers often find themselves overwhelmed with the leads generated by the service. With that in mind, Arch has developed several tools (Call Coordinator Service, Automatic Voice Broadcast, Mail Fulfillment, Top Producer Auto-Import) to assist clients automate the follow-up process.   

Our mail fulfillment service is designed to fully automate your direct mail follow-up. With this service, Arch sends out a direct mail piece to every lead we can match to a postal address. The day after Powerline generates the lead, we deliver a custom letter or postcard to the prospect via first class mail.

There is no setup fee for this service, just an additional $10 per month service fee and $.75 per mail piece for processing and postage. To order, contact your sales representative or customer service at 800-890-7575.

 

 

What's New at Arch

Web Portal Updates

With recent updates to Arch’s web portal, you are able to quickly and easily manage your account. Just point and click.

 

Using your Login ID and Password, you can utilize all of the following features, and many more. 

 

To access your account:

  1. Go to www.archtelecom.com
  2. Click on the top toolbar “Customer Center”
  3. Click on “Online Reports/Account”
  4. Enter your Powerline™ # in the Login ID
  5. Enter your Password

 

 

Make Credit Card Payments Online

You can make a payment to your account directly through Arch's secured website. We accept Mastercard, Visa, Discover and American Express.

  • Click on the “Billing” tab.
  • Click on the Make Payment button near the top
  • Select the credit card type
  • Enter your credit card number, expiration date and payment amount.
  • Click the Continue button and a Confirm Payment screen will appear
  • Click on Process Payment to finalize payment

 

Create a Direct Connect Listing

If you need transfer capabilities beyond our '0', '9' and custom transfers, you may turn any available extension into a direct connect listing that will directly dial a pre-programmed phone number.

  • Click on the "Powerline" tab

  • Click Create "Direct Connect Ext" button at bottom of page

  • Enter extension number you are creating in "Ext" field

  • Enter the number you want this code to ring to in "Destination" field.

  • Enter Description if you wish

  • Press "Save Extension" button

Note: When referring callers from one extension to another within the system, you must inform the caller to press 5 followed by the desired extension.

 

 

 

 
View Past Issues of
Arch Solutions here

In this issue:
Spotlight
Product Spotlight
What's New
Upcoming Events
Ask Arch
 

 

Upcoming Events

Arch will be taking part in several upcoming events in 2007.

 

 

TAG!,

The Appointment Game

March 27 - 29

San Jose, CA

 

April 17 - 19

Washington, DC

 

May 8 - 10

Las Vegas, NV

 

Learn More

 

Millionaire Systems Make

Your Own Market Tour

April 11 - Denver, CO

April 13 - Cleveland, OH

April 18 - Kansas City, MO

April 20 - Philadelphia, PA

April 23 - Atlanta, GA

April 25 - New Orleans, LA

 

Learn More

 

Loan Officer Success Insiders III and Mortgage

Makeover Superconference

May 17 - 19

Phoenix, AZ

 

Learn More

 

Strategic Equity

Summit 2007

June 6 - 8

Las Vegas, NV

 

Learn More

 

Ask Arch

Can I get a report that shows only new callers to my Powerline system?

 

Yes, you can. Log in to the Customer Portal and go to the Reports tab. Click on Powerline Report. You will see a New Leads Only checkbox just above the Get Report button. Selecting this box will ensure you receive only leads that have not previously called your system within the last 90 days.

 

Please note that it is best to pull this particular report during evening hours.

 

 

I own a vanity toll-free number that I've used for many years. Can I use this number for my Powerline system?

 

Yes, you can. However your number would need to be transferred to Arch in order to use it as your Powerline number. Contact Arch for additional details.

 

 

I need to program each of my listings to different zero transfer destinations? Is this possible?

 

Yes, it is possible. You will first  need to have Custom Zero Transfer activated on your account. Once active, you can change the zero transfer by extension by simply clicking the "edit" link for each extension you are working with.

 

 


 

 

 

 

 

© 2007 Arch Telecom
210 Barton Springs Rd., Suite 275, Austin, TX 78704
800.890.7575 
www.archtelecom.com