Arch recognizes and understands the many challenges that our customers face each day, with time management being a key obstacle for most. Arch Call Coordinator Service was developed to further assist our Powerline™ customers, ensuring that every lead generated by your Powerline system will be contacted and qualified for our customer in a timely and professional manner.

The Arch Call Coordinator Service (CCS) automatically calls back each phone record that accesses an extension number on your Powerline™ Interactive Voice Response System; one call per unique phone record every 30 days. The CCS operators do not set appointments or provide specific property information, but attempt to identify qualified buyers, available properties to list, whether or not the prospect has been prequalified by a mortgage professional and obtain a referral.  

The CCS operators will use a script that was designed to qualify prospects that have listened to extensions that play recorded property information. Scripts are available for Realtors® as well as originators. Contact an Arch representative if you would like to review the available scripts.

The CCS operator makes every reasonable attempt to make the first phone call within fifteen minutes of the originating call. If no contact is made, the CCS operator will call back on one hour intervals, leaving a voice mail message on the third attempt.

Call Times*: Calls will be made from

9:00 AM to 7:00 PM Monday through Saturday

12:00 PM to 7:00 PM Sunday in accordance to the Telemarketing Consumer Protection Act (TCPA). Callers that call outside of the TCPA guidelines will be responded to on the next available day.

*CCS Observed Holidays

Pricing: There is no setup fee for this feature. There is a $10 monthly service fee plus a per call charge that is rated as follows:

$0 per call for a phone record that is not dialable.

$5 per call for a maximum of 3 attempts and contact made with prospect

You may download a pdf document containing service details and an order form by clicking on CCS Details.

Call 800-890-7575 for additional information today!