WAVE '09 is a unique coaching series offered by Keller Williams MAPS Institute in collaboration with Arch Telecom, Inc. WAVE '09 enables every agent to experience the effectiveness of real estate business coaching, communicates privileged insights of top producing agents and shares with you the most productive tools they use in their real estate businesses.

• Proven guidance by Mastery coaches
• Insight from top
  producing agents
• Current , relevant topics every two weeks
• Interactive sessions with your questions answered
• No long-term
  commitments
• Recorded replays for busy schedules

WAVE '09 launched in July with a "Language of Sales" seminar.  Visit www.wave09.com for full details on the new series and to register for a free replay. 

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Arch / Wise Agent Integration

Arch and The Wise Agent are pleased to announce the integration of our two services, Powerline™ and Wise Agent.  You can now automatically download your Powerline™ leads directly into Wise Agent. Wise Agent compiles your Powerline™ leads into a database that allows you to seamlessly manage a drip marketing campaign to your entire client list.  

How to Integrate with Wise Agent

• Log in to the Wise Agent website
• Click on My Profile"
• For 3rd Party Integration, click on the Arch Telecom link
• A page asking for an arch ID and arch pass will appear
• Enter the following information
  • arch ID: Powerline Mailbox
  • arch Pass: Powerline Password
  • Click "Submit"

Shared/Corporate Account Users: When registering through Wise Agent for a Corporate/Shared account, you must use your 10 digit (80010XXXXX) mailbox number. Wise Agent will not properly register your mailbox if you use the toll free number. If you do not know your mailbox number, please contact Arch Customer Service.

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Customer Portal Enhancement - Upload Your Master Greeting

Arch is pleased to announce that customers may now upload an audio file directly through the Customer Portal for use as your Master Greeting.  Previously, the Powerline™ system required a master greeting to be recorded by phone.  To upload a new greeeting:

1. Click on the “My Mailbox” tab
2. Click on the “Greetings” tab
3. Click “Upload Greeting”
4. Click on the “Browse” tab and select the .wav that you would like to upload
5. Choose the Greeting Type (Regular or Temporary)
6. Click “Save Greeting”

WAV is the only acceptable audio file format

- Mono is preferable to stereo, but stereo is accepted.
- 8000Hz, 16-bit, PCM, mono is the recommended format.
- 44,100Hz, 16-bit, PCM is also supported
- mp3 files are NOT supported at this time

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Special Offer for Arch Customers:

Click below to learn more about this brand new from Brian Sack's Profit and Wealth Stimulator, available now to Arch customers .

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New Releases:

Powerline™ User Guides for Real Estate and Originators

Updated Powerline™ User Guide for Real Estate and Originators are now available. The new guide includes complete instructions for all the recent upgrades to the web portal. Since virtually all of the Powerline™ features can be accomplished by either the web portal or the telephone, the guide is separated into two parts: web or phone instruction. Those two parts are also offered in two versions: a simple ten-minute tutorial and a complete instructional guide.

The purpose is to enable our subscribers to quickly use the system to best serve their needs. For example if your interest is to simply want to learn how to add marketing fulfillment information via SMS/Text (as an alternative to the fax-on-demand) this can be accomplished in two simple steps. For users that are interested in exploring how to attach audio recordings over the web or record directly into your browser, this is detailed in the comprehensive guide.

The Business Building section has been completely upgraded and contains industry specific templates for maximizing the profitability of your Powerline™ system. For over fifteen years, Arch has attended seminars, workshops, and trade shows featuring the best coaches and top-producing agents. These business building modules reflect those best use practices. There are modules on:

• Templates For Building Responsive Picture Ads

• Profiting From For Sale By Owners

• Winning Expired Listings

• How To Write Direct Response Ads That Make You Money

• Most Effective Ad Placement and Why Ads Fail

• Cultivating New Business Using Drip Campaigns

• Follow-Up Scripts That Convert Prospects To Clients

• Upgraded Ultimate Listing Presentation, Price Reduction Meeting and more…

Email or call Customer Service for a full pdf version of the new guide or you may request a hardcopy for $25 (includes UPS shipping and cost to print manual).

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Arch SMS Messaging

The latest feature added to Arch's Powerline™ service, SMS ( Short Messaging Service, often referred to as text messaging) allows Arch subscribers to send a sms message directly to your prospects' cellular phone with detailed information about your properties.

There is a $5 monthly fee for unlimited text messages with the service. For additional information on this new service or to activate, click here.

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Arch/Top Producer 7i™ Integration

To help implement a cohesive follow-up strategy, you can automatically download your Powerline™ leads into Top Producer 7i™. Top Producer automatically compiles your Powerline™ leads into an address book that allows you to seamlessly manage a drip marketing campaign to everyone within your sphere of influence. Before the service is enabled you will need to configure the service through Top Producer 7i.

How to Integrate with Top Producer

• Open Top Producer Online
• From the "Contacts" tab choose "Leads" from the drop down menu
• Select "Lead Setup" from the menu on the left side of the page
• Choose "Add a web site"
• Enter the following information
  • Lead Provider Name: Other
  • URL: https://portal.archtelecom.com/portal/topproducer.aspx
  • User Name: Powerline Mailbox
  • Password: Powerline Password
  • Click "OK"

Shared/Corporate Account Users: When registering through the Top Producer website on a Corporate/Shared account, you must use your 10 digit (80010XXXXX) mailbox number. Top Producer will not properly register your mailbox if you use the toll free number. If you do not know your mailbox number, please contact Customer Service.

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Re-Launching of Arch Solutions Newletter - August 2006 Issue

In August, Arch will begin publishing a monthly newsletter which will be sent to Arch customers electronically. Arch Solutions will feature updates to our services, profile Arch success stories and offer a question and answer section to help you maximize our technology and customer support.

To ensure we have the most up-to-date contact information, you can access the Customer Portal and verify that we have your correct email address. If not, you may simply click on Change Contact Information and update your email address. Click here to view the web version of the August 2006 issue.

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Customer Portal Enhancements

New enhancements have been made to our Customer Portal that will make management of your account even easier. You may now:

• Change billing address information.
• Change credit card and expiration information for those on auto credit card bill.
• List a Contact Email in the My Mailbox tab. If you ever forget your login ID or password, we will email it to the email address we have on file.
• Retrieve your Quickload Numbers directly on the Powerline tab. You no longer have to request them via Custom Report though they are still available that way.

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New Reporting Enhancements

A new version of our Portal is now online. Enhancements have been made to reporting including:

• Inclusion of hangup/administrative type calls on your Powerline report. These calls previously had to be retrieved through a separate report..
• New Leads Only option now available which drops all duplicate callers within the last 30 days.

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New Customer Portal Quickstart Guide is available

A new quickstart guide has been created to walk you through management of your Powerline through the Customer Portal.

Download here

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Uploading of WAV files

You may now upload WAV files into your Powerline extensions, eliminating the need to record your listings over the phone. At this time, WAV is the only accepted format with the following settings:

- Mono is preferable to stereo, but stereo is accepted.
- 8000Hz, 16-bit, PCM, mono is the recommended format.
- 44,100Hz, 16-bit, PCM is also supported
- mp3 files are NOT supported at this time

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New Reporting Interface

Beginning immediately, all reporting and account management for Powerline and IVR systems are available in one central location - the Customer Portal. You no longer have to log out of your Customer Portal and then re-enter your information to get to your reporting, simply look for the Reports tab. All relevant reports for active services on your account will be accessible.

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Customer Portal Enhancement - Multi-Mailbox Systems

A new Web Log-in feature has been added for system administrators with multiple mailboxes on their system, whether that be multiple Powerline mailboxes, HAL, REFI or other survey applications. With this feature, you can add access to all of your mailboxes and switch between these mailboxes easily and efficiently without having to log-in to each mailbox separately.

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Customer Portal/Notification Enhancement - Extension Description

A new extension description field can be found on the Extensions tab in the Customer Portal. Any information entered in this field is now included in your immediate notification to your cellular phone or email address. What does this mean? No more master lists of property information needed for your follow-up calls. This allows you to list property details for each home so no matter where you are when you receive the notification, you have the necessary information to contact your prospects back.

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Arch FSBO Service

The Arch For Sale By Owner (FSBO) Listing Service identifies and delivers to you property owners who have listed their property for sale “by owner”. By subscribing to the Arch FSBO service, you no longer have to spend valuable time searching newspapers, magazines or websites for FSBO listings; they will be automatically delivered to you daily.

[Learn more]

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Arch Call Coordinator Service

The Arch Call Coordinator Service ensures that every lead generated by your Powerline system will be contacted and qualified for you in a timely and professional manner, with you receiving immediate updates with call results.

[Learn more]

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Professional Recording Services and Setup

Having trouble setting your Powerline set up? Eager to begin seeing the results from Powerline but just can't put the time aside to activate it? Introducing Arch Assistant Services, a new program in which we will set your Powerline system completely, so you don't have to. [Learn more]

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New Call Detail Column - Do Not Call Indicator...
You may have noticed that there is a new column available on your Powerline reports - a Do Not Call field. This new column indicates whether the phone number of the caller is listed in any of the Do Not Call (DNC) lists that Arch has access to. These lists include the National DNC, many State DNC and the Direct Marketing Association’s DNC list. We provide this information as a convenience; customers needing to rely on access to the National do not call list for critical compliance should consider acquiring the list independently.

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Faxmail Option...
Faxmail can now be directed to a fax number in addition to an email address. You may now log into your mailbox and request that your most recent fax be sent to a fax number of your choosing. To accomplish this,
1) Log in to your toll-free line
2) Press 9 for Personal Options
3) Press 6 to Retrieve Your Faxmail
4) Enter the Fax number you want your fax sent to

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How does the Do Not Call legislation affect Powerline users? Read Arch's latest statement regarding the matter. Download pdf
Powerline and National Do-Not-Call List Compliance (9KB)

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Arch Now Offering Sign Riders...
In an effort to provide our customers the most effective turn-key services in the industry, sign riders can now be ordered directly from Arch! We have partnered with Aztec Marking to provide this new offering to new and existing customers at a very competitive price. Corrugated plastic and steel sign riders are available in 18 and 24 inch sizes. Download an order form or contact Arch at 800.890.7575.

Download pdf
 24 Hour Hotline Riders (146KB)

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